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Client Services Supervisor

Posted on Aug 15, 2019 by Aveanna Healthcare

Scranton, PA 18512
Senior Appointments
Immediate Start
Annual Salary
Full-Time

Aveanna Healthcare is in need of a Client Services Coordinator for our Scranton, PA office. The Client Services Coordinator is responsible for the staffing operations of the office and assisting in maintaining compliance with all regulatory and accrediting standards for home health care staffing. In addition, this position aids in staff development and recruitment. This position offers growth and leadership opportunity.

Duties of Position

  • Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records and logs
  • Communicates scheduling changes between office and field staff accurately and on a timely basis
  • Acts as a liaison between clients and scheduled staff to communicate changes and needs

Responsibilities of Position

  • Maintains a current client roster with necessary information
  • Updates schedule software and applicable logs and information
  • Prepares weekly schedule for field staff and provides copies for distribution
  • Monitors, controls and updates schedule changes
  • Checks compliance of visits done, and brings any scheduling problems to supervisor's attention immediately
  • Assists in taking telephone referrals, distributing required information to the appropriate personnel
  • Assists in relaying messages to field staff, office staff and management regarding scheduling needs
  • Supervises the scheduling of replacement workers as needed and the input of the scheduling information
  • Advises appropriate clinical staff of new cases and the personnel who will complete the schedule
  • Performs other duties as assigned by supervisor

Job Conditions

  • Position may be stressful in terms of meeting deadlines
  • May require minimal lifting of office records and printouts
  • Ability to handle on-call schedule, which is after work hours

Qualifications

  • Ability to handle on-call schedule, which is after work hours
  • Background in home health care preferred
  • Demonstrated organizational skills with ability to multitask
  • Light secretarial skills and a polite telephone manner
  • Customer-service oriented
  • Ability to utilize a PC, calculator, multi-line telephone and other office equipment
  • Ability to communicate well, both verbally and in writing
  • Initiating and maintaining compliance with all Home Health Care Federal and State regulations
  • Coordination of care services for multi-disciplinary team members and physicians
  • Initiation of plan of care and re-certification processes
  • Lead orientation and competency assessment of clinical staff

Benefits:

  • Health, Dental, Vision, and Life Insurance*
  • 401(k) Savings Plan with Employer Matching*
  • Company-Paid Life Insurance*
  • Paid Holidays, Paid Vacation Days, Paid Sick Days*
  • Easy access to state of the art technology for electronic charting during point of care

Reference: 745717517