Stylist In Training
Posted on Aug 15, 2019 by Famous Hair
A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training's responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training's job duties include:
- Market and grow the business
- Observe other stylists/managers at work and ask relevant questions
- Provide exceptional customer service
- Control expenses
- Promote and sell services and retail products
- Answer telephones, stock and dust shelves, and sweep hair
- Complete all other duties as assigned by manager
The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect.
Market and Grow the Business:
- Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed
- Clearly convey a complete understanding of pricing for available services
- Coordinate Promotional Sales displays as directed by the company using ShopTalk
- Responsible for sales to walk-in retail customers
Provide Exceptional Customer Service:
- Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary
- Estimate wait times for scheduled and unscheduled appointments
- Answer the telephone promptly and professionally
- Handle general complaints and refer customer service issues to the manager
Manage and Control Expenses:
- Follow weekly salon schedules as directed by Salon Manager
- Correctly charge for services rendered and products purchased, including proper discounting according to Company policy
- Safeguard company assets by adhering to company policies and procedures
Complete Required Administrative Tasks/Compliance:
- Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager
- Communicate effectively with management, customers and co-workers in a professional and courteous manner
- Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
- Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management
- Adhere to all corporate policies, procedures and work rules
- Handle all POS transactions including opening and closing the register
- Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date
- Ability to work in a dynamic salon environment
- Good time management skills, good judgment, and the ability to multi-task
- Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management
- Computer knowledge including but not limited to point-of-sale systems and data entry
- Ability to work a flexible schedule including nights and weekends
- Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
- Continuous standing throughout the day
- Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
- Occasional pushing and pulling to move styling chair.
- Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
- Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
- Ability to communicate with customers regarding services offered and requested and the customer's needs and wants.
- Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
- Occasional travel to mandatory meetings and training sessions, including overnight travel.