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Homeowner Field Claims Representative

Posted on Aug 15, 2019 by AAA New Mexico

Albuquerque, NM 87101
Customer Service
Immediate Start
Annual Salary

Who we are:

AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.

What's in it for me?

  • Annual bonus performance incentive program

  • Company paid pension plan

  • Career opportunities across multiple business lines and states

  • 401K and Life Insurance

  • Phenomenal Medical, Dental and Vision coverage

  • Paid time off including Vacation, Illness and Holidays

  • Disability Coverage

  • Employee Rewards and Discounts

  • Wellness Incentive Program

  • Company vehicle, laptop and cell phone provided

  • Training Claims foundation courses

What you'll do:

When you join the AAA New Mexico as a Homeowner Field Adjuster, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members in the Albuquerque, Rio Rancho Santa Fe, NM areas.

  • This position handles higher complex homeowner claims matters involving.

  • The primary functions include investigation, evaluation, estimating and negotiating.

  • Employs discretion and independent judgment to ensure compliance with state and federal law; and with historical company, technical, and customer service best practices.

  • This position requires leadership skills and may involve mentoring and training of less experienced personnel.

  • Conduct field investigations, evaluate and estimate claim values on severe damage property losses. Must be able to climb ladders, balance at various heights, stoop, bend and or crawl to inspect structures in various climate conditions.


What you bring:

  • Four year college degree or equivalent combination of education and experience required
  • Experience servicing claims of the highest complexity
  • Experience in homeowner property, contracting areas preferred
  • Typically has 10+ years related experience
  • Comprehensive understanding of building repair procedures and issues
  • Xactimate is a plus!
  • Texas Adjuster's license is required
  • Must have a good driving record with flexibility to travel overnight
  • Proficiency with Microsoft Office and industry-related software preferred
  • Advanced understanding of insurance principals necessary
  • Advanced technical knowledge skills among peers required
  • Strong organizational skills
  • Strong oral and written communication skills
  • Strong interpersonal skills

AAA is an Equal Opportunity Employer.

Reference: 745665553