Digital Channel Manager
Posted on Aug 15, 2019 by Argos
You will directly impact the way our customers do business with us and apply for their financial products, whilst influencing the channels used for each element and the way the channels work together to provide a seamless, integrated experience.
You will be joining Argos Financial Services where our aim is to make life better every day for Argos customers. We help customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance. We are part of Sainsbury's Bank, part of the wider Sainsbury's Group, we're an exciting and growing organisation and as our customers seek more innovative services and technology, being part of one of the UK's most trusted brands brings our colleagues exciting opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
As Digital Channel Manager, you will:
Develop and own the plan for ongoing development across the digital acquisition channels, plus the business cases to drive channel improvements and changes.
Translate commercial business objectives into clear channel & commercial experiences and plan for how those interactions work with all other channels.
Work closely with the AFS teams, Group Digital and Technology functions to ensure robust prioritisation and clarity of requirements, translated into suitable customer stories.
Own the testing agenda within the defined channel, working with Argos Digital teams to deliver and implement
Maintain an external viewpoint to ensure awareness of market, industry and technology developments and trends that our customers are aware of and interacting with. You will develop competitive analysis and benchmarking for digital acquisition.
Identify and analyse game-changing product innovations through understanding the needs of your internal stakeholders.
Provide input in to our overall AFS digital strategy and lead on execution in your accountable area.
Partner with cross business teams to successfully implement solutions, ensuring channels as developed meet the needs of the business and measuring the impact of investments.
Provide regular updates about performance of your channels and present results to senior leadership of Argos Financial Services up to, and including, AFS Operating Committee.
Translate technical and channel specific detail into simple, commercially focused language for ease of communication to all. You will drive engagement of your stakeholder audience and bring the channel strategy to life.
As Digital Channel Manager, you will have:
Experience of management, ownership and development of digital products or channels in a fast-paced, digitally-focused commercial environment.
Experience of implementing change to complex systems and channels.
Experience of creating and developing compelling and innovative customer facing digital/channel solutions & products.
Experience of solving complex problems, working collaboratively across business functions, to drive commercial benefits and improved customer experience
Experience of creating commercial business cases to support roadmaps, and driving through on agreed and prioritised change, to time and budget.
The ability to work collaboratively across teams and business areas, to deliver change and suitable digital/channel solutions and build strong, effective working relationships.
The ability to work with, and understand, digital/channel technologies and translate these to commercial deliverables and objectives.
Strong analytical skills to manage channel performance and make sound business decisions.
Strong ability to work flexibly, managing changing and competing priorities and absorbing new information rapidly to address complex issues and commercial problems, coupled with the ability to run with multiple changes, improvements or workstreams in parallel and effectively prioritise and deliver to planned timescales.
Proven ability to overcome challenge and objections to deliver against your agenda.
This role provides excellent exposure to senior management & can lead to opportunities across the wider Sainsbury's Argos Group. As well as the opportunity to join a great team you will also receive a competitive salary & holiday plus a range of other great benefits.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud database check and employment references.
We know that candidates may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not apply and see how it goes?
Here at Sainsbury's Argos we're a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury's Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site -