2nd Line Support Analyst
Posted on Aug 15, 2019 by identifi global
A 2nd Line Support Analayst is required by this exciting Cloud based Fintech. They provide pioneering software technology to banks, financiers and startups across the globe to support transaction asset finance activity in all markets.
About the role
We are looking for an Second Line Support/Services Helpdesk Engineer to join this growing team, in the centre of Bath. The role provides second level technical support to a global customer base, by handling incident requests that have been escalated by lower tiers. This may involve extended support which may include "on call" evening, night, or weekend shifts.
The support will be provided onsite, using thier software ticket email system and/or over the phone. You will need to have the ability to analyse and make proactive recommendations in managing the workflow of incident tickets whilst work is performed under supervision of the Third Level Senior Technical Support team.
Minimum 3 years' 2nd Line Support experience in a professional customer focussed enviornment. Ability and willingness to work in an environment providing 24x7x365 support (when necessary). Additionally;
- Working knowledge of software support
- Some SQL/Query knowledge
- Experience in support ticketing; preferably Zendesk and/or JIRA
- Ability to effectively and efficiently troubleshoot technical problems
About the Company
You'll join a company who are proud of thier supportive and innovative values. They are a fast-growing company with modern and comfortable offices in the centre of Bath. You will join a team of dedicated, independent, like-minded people who enjoy steering the company forward.
If you are looking for your next step in technical support, this is an excellent opportunity with plenty of career progression.
- Ongoing technical training
- Future progression opportunities within the company
- 25 days holiday
- Private healthcare*
- Workplace Pension plan
- Childcare vouchers
- Social events
- Free fruit
- Cycle to Work Scheme
- Free parking*
Located in the Centre of Bath, over looking the River Avon, it is easily commutable by public transport or car (with free parking)
For immediate consideration and more information, apply today.