This Job Vacancy has Expired!

IT Support Engineer

Posted on Aug 14, 2019 by CV-Library

Hampshire, United Kingdom
Wholesale Trade
Immediate Start
£26k - £30k Annual
Full-Time
Introduction

An incredibly exciting opportunity has arisen to join one of the UK's leading organisations.

Specification

As an IT Support Analyst you will provide quality end user support and the resolution of any hardware/software issues, hardware configuration/installation, network/infrastructure administration, and maintenance and improvements to the existing infrastructure.

This position involves a shift pattern covering the hours of 5am to 8pm.

Responsibilities:

Provide 1st - 3rdd line support to the business systems users through telephone, direct or electronic support requests within service level agreements

Provide incident and problem diagnosis and resolution in line with ITL framework

Escalate to and manage 3rd party support partners where applicable

Provide excellent customer service by understanding customer issues

Keep abreast of technology advancements and advise on best proactive and utilisation

Software/hardware/network administration

Install, configure and maintain a wide range of software applications including Windows OS, Microsoft Office 365, Outlook and other internal business applications

Support, maintain and upgrade PCs and other hardware

Provide high level hardware support for servers and switches/routers including builds

Supporting the monitoring of the network

Maintain system documentation

Skills:

Experience supporting infrastructure systems at a 2nd line level

Good knowledge of Windows Operating systems and Windows Server

An understanding of ITIL would be advantageous

Experience troubleshooting Exchange/O365

Good hardware troubleshooting skills

Basic understanding of networking

If you are interested in this position please apply on this advert or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

Reference: 210612822

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