IT Support Engineer
Posted on Aug 14, 2019 by CV-Library
As a member of the Service Desk team you will work to resolve support calls at the first point of contact.
IT Support Engineer about the role:
You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate.
This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst you will work within the Best Practices to provide the best Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
To provide Service Desk support to clients via telephone and chat
Logging and updating support tickets within the Company's Incident Management Application
Resolving support calls in a quick and efficient manner whilst meeting SLA's
To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
To complete company provided training to ensure you have what you need to fulfil your role
To keep up to date with the latest technologies utilised by the Company
To demonstrate a genuine desire to continually improve your technical knowledge and ability
Required skills, qualifications and experience for the IT Support Engineer:
MS Office 365
iPhones and MDM
Monitors, Printer and general desktop hardware
Must be able to demonstrate the ability to diagnose and trouble shoot IT issues
Desired skills, qualifications and experience IT Support Engineer:
Projects a positive, friendly and professional image in person and on the phone
Demonstrates a passion for customer service
Desire to learn and progress with the EUX Department
Active Directory skills (Basic account management)
Exchange 2007/2010 (Basic skills)
Windows Server2008/2012/2016 (Basic skills)
RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you £250 of Love to Shop Gift Vouchers!
You will be required to hold a minimum of SC Cleared or willing to undergo. If you do not hold an active SC Cleared or willing to undergo please familiarise yourself with the vetting process before applying.
(c) Copyright Datasource Computer Employment Limited 2019