Posted on Aug 14, 2019 by Servicon Systems Inc
Job ID: 2
# of Openings: 2
Servicon Systems, Inc.
Supervisors oversee the activities of the custodial staff providing daily management and leadership throughout different sites in the Los Angeles area. Support responsibilities include client relations, recruitment, scheduling staff, payroll management, technical / safety training programs, completion of daily work schedules / work orders, quality program / inspections, (Insider Threat Program administration and compliance where identified,) assist in inventory management, and annual performance appraisals. The Supervisor will support the Area/Operations Manager in tracking and reporting quality, performance and financial Key Performance Indicators (KPIs) and other management duties as directed. Essential to this role is serving as a champion of Servicon Core Values: achieving operational excellence through Pride, Safety, Truth, Kindness, Collaboration, and Performance.
Directly supervises, engages, guides, coaches and motivates all team members. This includes interviewing and hiring, conducting on-boarding orientation, reviewing and evaluating work quality / performance, counseling, coaching and corrective action including proper written documentation of performance improvement areas, annual performance appraisal/review, and participate in union grievances.
Supports compliance of Servicon corporate policy and procedures, client's partnership agreement and Statement of Work (SOW), developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency and quality performance.
Strict compliance of all employee paperwork including timely completion and submittal of new hire forms, employee status change forms, corrective action notices and resignation/termination notices.
Conduct and support training programs for all team members on subjects including safety regulations, procedures, efficient and cost-effective methods of cleaning and equipment preventive maintenance.
Reviews clock in/ clock out for accuracy / completeness, approves and submits timely for payroll processing, in accordance with State and Federal Wage and Hour Laws.
Ensures proper staffing levels are maintained and coordinates employee job requisitions with Area/Operations Managers in accordance with established procedures and in a cost-effective manner.
Create / coordinate work schedules and manage vacations and absenteeism to ensure that all work is completed per Statement of Work.
Conduct safety meetings with team daily. In conjunction with Safety Administrator, perform on the spot correction, counseling and retraining of unsafe procedures.
Perform a thorough root-cause analysis, accurately prepare report, timely submit to Safety & Loss Control Department and re-train associates in conjunction with the Area/Operations Manager for all incidents / accidents that occur. In case of accident, Supervisor may be responsible to take the team member to a clinic or hospital.
May occasionally require being available for extended hours, during the week or weekends, to manage escalated and urgent issues. Must be available to work on either of the following assignment schedules:
1st: 7am -4pm
2nd: 3pm -11:30pm
3rd: 10 pm -7 am
- High School diploma or GED equivalent.
- At least 3 years of experience as a Supervisor or Manager, in custodial services or related field (Retail, Hospitality, Food Service).
- Demonstrated ability to coach, motivate, and develop a team
- Efficient use of technology (laptop and cell phone), and associated software programs such as Microsoft Office, Workforce Management systems
- Must be able to commute between client locations as needed.
Set up alerts to get notified of new vacancies.