Account Delivery Partner
Posted on Aug 14, 2019 by Fiserv
You are responsible for managing and driving resolution of day-to-day client inquiries. You will serve as a liaison between the client and Fiserv as it relates to problem/incident resolution, maintenance & project engagements, transactional growth initiatives, etc. You re the kind of person who takes the initiative to find meaningful and creative solutions in an effort to retain and grow our client base.
ADP s manage the operational side of the biller/client relationship and work closely with a Fiserv Account Executive. You ll collaborate with your AE and conduct monthly and/or quarterly business reviews with your assigned client base.
ADP s have a flexible work schedule and can take advantage of our work from home program.
Basic Qualifications for Consideration:
- Past tenure in client account management or direct client communication role required
- Experience in Payment/Billing (or similar) Industry
- Ability to drive issues to resolution under moderate supervision
- Strong verbal, written and interpersonal communication skills
- Display excellent time and task management ability in a dynamic environment
- High School Graduate
- % of travel
- College degree in Business or Communications
- Experience in technical support or troubleshooting is a plus
Life moves fast. And as it does, we know most people aren t thinking about financial services But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned with our Biller Solutions products and services. People want to handle their bills and payments how, when and where they want, seamlessly integrating these tasks into their lives. Our multichannel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.