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Customer Service Assistant, Bilingual - (Collections - Business Center

Posted on Aug 14, 2019 by WakeMed

Raleigh, NC 27601
Customer Service
Immediate Start
Annual Salary
About WakeMed
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women s and children s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children s Hospital, Women s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children s Emergency Departments and a Level 1 Trauma Center. WakeMed s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit .

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level.

Experience Requirements :
2 Years Related Position Experience In Healthcare Required
Education Required :
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred
Licensure/Certification Requirements :
Hours of Work : Monday-Friday, 8:00am - 5:00pm
Weekend Requirements : No Weekends
Call Requirements : No

Reference: 745472838