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Executive Director, Patient Engagement

Posted on Aug 14, 2019 by WakeMed

Raleigh, NC 27601
Senior Appointments
Immediate Start
Annual Salary
Full-Time
About WakeMed
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the healthand well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valueto the communities we serve. WakeMed is a leader in cardiac and vascular care, women s and children s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center,Children s Hospital, Women s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children s Emergency Departments and a Level 1 Trauma Center. WakeMed s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the morethan 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit .

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information
The Executive Director, Patient Engagement is responsible for the strategic vision and delivery of patient access initiatives across the organization. The role is responsible for identifying initiatives to position WakeMed as a strong advocate for potential customers, the patient, family and referring Providers. Reporting to the Chief Operating Officer, the role will be accountable for system wide Patient Engagement program (including but not limited to patient experience with scheduling & access, billing, referrals, registration/intake), working across departments and enterprises to build upon existing strategies and designing new initiatives leveraging digital and analytics capabilities.

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Experience Requirements :
Ten (10) years of experience in healthcare administration required. Five (5) years of experience at the executive level strongly preferred.
Education Required :
Bachelor's degree in business or other related field required. Master's degree in Health Administration or other related field preferred.
Licensure/Certification Requirements :
Hours of Work : 8:30 am- 5:00 pm
Weekend Requirements : As Needed
Call Requirements : as needed

Associated topics: alumni, analyst, chief marketing officer, cmo, demand generation, hospital, market, media, policies, solicitation
Associated topics: alumni, analyst, chief marketing officer, cmo, demand generation, hospital, market, media, policies, solicitation

Reference: 745472091