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Service Drive Manager

Posted on Aug 14, 2019 by Tuscaloosa Toyota

Tuscaloosa, AL 35405
Senior Appointments
Immediate Start
Annual Salary
Full-Time
In addition to competitive pay, we offer our associates the following benefits:* Blue Cross Blue Shield-Health, Dental, Vision, and supplemental Life and Disability insurance* 401(k) plan with an aggressive company match* Paid Time-Off. Start earning from day one* Family Country Club Membership* Employee Vehicle Purchase Program* Professional work environment, with job training and advancement opportunitiesResponsibilities* Manage the service drive staff of 10 ASM / 5 Valet and monitor their performance/attendance.* Forecast goals and objectives for the department and ensure they are met.* Ensure that common courtesy is shown to all customers by every service department employee to promote superior customer satisfaction.* Maintain daily sales and production records as required by the Service Director and General Manager.* Ensure that the service department meets all customer satisfaction, retention (CSX) and financial goals.* Establish and maintain good working relationships with customers to encourage repeat and referral business.* Handle customer complaints tactfully, promptly, and with concern for the customer.* Schedule training as necessary to properly repair and service vehicles.* Stay up to date on product changes and new products.* Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.* Other duties may be assigned by management.* Demonstrates behaviors consistent with the Company s Values in all interactions with customers, co-workers and vendors.Qualifications* Two or more year s management experience in an automotive service department preferred.* Supervisory skills.* Dealertrack and or Xtime Experience a plus.* Ability to work independently and be self-motivated.* A desire to work in a commission, performance-based, environment.* Great attitude with high-energy personality.* Excellent customer service skills.* Professional appearance and work ethic.* Ability to work well in a process driven environment.* High school diploma or equivalent.* Valid driver license in the state that you will work and a good driving record.Tuscaloosa Toyota is an award-winning Toyota dealership and is part of a dealer group called Aii (Automotive Investments, inc.) managed locally from Pelham, Al and is a subsidiary of itochu international. Itochu International is ranked #65 Global Fortune 500 company in 2018 and operates subsidiaries worldwide. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in the world. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Associated topics: dispatcher, fleet, fleet management, handler, management, manager, manager trainee, service manager, svce, technician

Reference: 745250706