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Senior Operations Manager - Production Support Applications- Insurance

Posted on Aug 14, 2019 by Request Technology - Robyn Honquest

Charlotte, NC 28201
Immediate Start
Annual Salary

Senior Operations Manager

Salary: $125k to $135k + 10% bonus

Location: Charlotte, NC

Looking for a candidate with 4 years insurance policy processing and insurance operations management. Both insured and out sourced staff and budget globally. ITIL framework, Agile, Scrum. Production support of application stack: Java .NET Tibco Splunk Jira confluence GitHub any Service Now or similar

Key Responsibilities

  • 4+ years of experience with Insurance Policy Processing and Insurance Operations
  • Directly and indirectly manage the work effort of Company personnel and 3rd party vendors, in the delivery of assigned projects and programs.
  • Develop and report monthly Officer Operations updates on area operations.
  • Manage and Lead a global 24x7x365 organization of technical support leveraging varied application technologies like Java, .Net, Tibco, Splunk, Jira, Confluence, GitHub, Service-Now
  • Partner closely with Product Management, Product Engineering and Infrastructure Services to achieve the highest levels of system availability by leveraging ITIL principles.
  • Insure system continuity management integrity through Disaster Recovery testing
  • Accountable for system upkeep through periodic maintenance and server life cycle upgrades
  • Meet all Department goals for SOX, PII, PCI, Security, Internal and External Audits

Job Qualifications

  • Bachelor's Degree in a technical or business management discipline or equivalent experience
  • 4+ Years of Leadership Experience - leading virtual teams a plus
  • Experience of ITIL framework
  • Previous experience in a high volume, enterprise Production Support Environment - Java C# etc
  • Demonstrated ability to build metrics reports & dashboards to manage and track Service Levels
  • Experience with Service Now or similar Service Management tools.
  • Experience with Agile/Scrum methodologies
  • Ability to lead by influence up, down, and across an organization and drive issues to resolution.
  • Strong skills in project management, program management, team building, and problem solving
  • Strong communication and collaboration skills with effective presentation and facilitation skills and a proven ability to influence others through the creation of executive presentations and proposals.

Reference: 745216108

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