French-speaking Unix Support for Cloud Software: Max £55k + Bonus: Uxb
Posted on Aug 14, 2019 by Parham Consulting Ltd
French-speaking Unix Support Engineer for Cloud Software: Max £55k + Bonus: Uxbridge, London
Salary: Up to £55,000 plus 10% Bonus, Share Options, Health, Good pension & other benefits
Location: Uxbridge, West London, Greater London
This software company has a suite of cloud-based software products around all stages of the supply chain to the life sciences and pharmaceuticals sector. They ensure the right medication reaches the right patients, but also unlock the profitability of doing so. They deem themselves The Salesforce of supply chain ! They now need a Technical Support Engineer strong in Unix and fluent in French to help support these products.
The experience required for this role is as follows:
Fluency in French
At least 2 years of commercial experience in a technical support and troubleshooting role
Previous experience supporting enterprise software applications - this is software PRODUCT support
UNIX - The emphasis in this role is on Unix skills: You need to be strong in Unix, including utilising the Unix command line interface
Please note, for this job you need to be able to speak French! There's no point applying if you can't.
This is software PRODUCT support: NOT network support, or desktop support, or Windows support but product support: You'd be supporting proprietary software applications based on Unix. This is a Technical Support Engineer role, helping customers who are implementing or using solutions from the suite of cloud products. This will take a combination of problem-solving, technical and interpersonal skills.
What about career opportunities here?
The company is growing at a pretty fierce rate (to quote their HR!) For example, one year ago, this team was two people and is now seven. With this growth rate, another year down the line the team could be split, necessitating that you manage half of it! Alternatively, from here there are routes into professional services (implementation consultancy) or the Customer Success team.
Last year, 30% of their staff were promoted: They always look internally as a first port of call.
Why come here though, what's the attraction? Why leave your job for this one?
The feedback we're currently receiving from our new staff is that this is a better company than the one they joined us from.
Why though? In what way?
Good salaries, nice culture, laid-back, more flexibility - ie the flexibility to drop the kids off at school or pick them up in the evening, occasional working from home day, on-site parking, lots of free food including lunch, more holidays, share options, on-site games and social events.
If you join here from a big corporate, you'll find this is a medium company with a big brand behind them, so you have the stability of big brand, but a medium-sized feel in that everyone knows each other's names and has lunch together!
They will feel looked after here.