Helpdesk/1st Line/2nd Line Support Engineer
Posted on Aug 14, 2019 by Monarch Recruitment Ltd.
Helpdesk/1st Line/2nd line Support Engineer - Tamworth, Birmingham - to £25k
My client are a highly successful IT Services provider across the UK who are expanding their Tamworth office near Birmingham. They're seeking several (3x) Helpdesk/1st Line/2nd Line level support engineers to join the team!
Your core skill set will be based around Active Directory, Exchange, Server and you'll be confident working remotely by phone/email/support ticket system to diagnose, support, resolve and triage user issues.
You may also be confident with Group Policies, Microsoft/Windows software (Windows OS, MS Office, 365), Terminal Server, Citrix, LAN/TCP/IP, DNS and so on too, which would all be beneficial for the role.
You'll ideally have a infrastructure/IT support background in the following:
- Experience in Active Directory/Exchange/Server.
- Confident dealing with support requests via phone/email/ticketing systems.
- Ideally some knowledge of Microsoft/Windows OS/Office/365.
- Also knowledge of Group Policies/Terminal Server/Citrix/LAN/TCP/IP would be beneficial.
The role is based in Tamworth, so having your own transport would be beneficial as the area is not well serviced by rail.
Training and progression are both available and encouraged - so if you've a demonstrable understanding of the prerequisite Active Directory/Exchange and Server - this could be an ideal move!
Please apply below for more information!