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COMMUNICATIONS DISPATCHER-City of Porterville, CA

Posted on Aug 14, 2019 by City Of Porterville

Porterville, CA 93257
Public Sector
22 Jul 2019
Annual Salary
Full-Time
COMMUNICATIONS DISPATCHER-City of Porterville, CA
INVITES APPLICATIONS FOR COMMUNICATIONS DISPATCHER
SALARY: $3,172 - 3,870/month
DEFINITION: Under general supervision, receives requests for fire/law enforcement services and
dispatches units via radio; maintains contact with department personnel in the field
and stations; provides general phone reception for the City; and performs related
duties as required.
DESIRABLE QUALIFICATIONS: Able to perform multiple tasks at the same time; speak clearly over telephone and radio; communicate with people in emergencies; remain calm and in control at all
times; control situations involving irate and emotionally distraught persons; work
under stressful conditions; deal with the public in a courteous manner; communicate
with people of different backgrounds and with different communication abilities;
learn and follow detailed written and verbal procedural directions; select appropriate
course of action based upon the information available; recall details and record them
quickly, accurately, and completely; maintain confidentiality; disseminate
information quickly and accurately; sort and file documents; formulate and ask
questions to get needed information; work independently; use a computer. The ideal
candidate has knowledge of techniques for communicating with people in distress;
record keeping and filing procedures; use of reference books; basic law enforcement
terms and radio codes; questions to ask to determine nature of call and of emergency;
geography and boundaries of service areas; procedure for operation of NCIC, CJIS
and related information systems.
REPRESENTATIVE DUTIES: Receives requests for fire and police service over the phone; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio
frequencies to be aware of incidents elsewhere that may affect city police operations;
dispatches police and/or fire units in response to calls for service or requests from
officers in the field; uses law enforcement terminology and cites Code sections by
number; calls public and private agencies to request mutual assistance when
necessary; keeps track of fire and police unit locations and status; maintains constant
radio communications with personnel in the field; runs warrant checks on subjects,
registration checks on vehicles, and property checks using the California Law
Enforcement Telecommunication System, or "C.L.E.T.S."; relays information and
instructions to personnel in the field; maintains log of incoming service requests and
actions taken; may take criminal reports over the phone; compiles statistical reports;
prepares other reports and records as directed; maintains files necessary for dispatch
as assigned; enters data into computer system; may testify in court; provides general
information to the public; as necessary, refers callers to appropriate agencies; acts as
central reception for the city by relaying calls to appropriate department, division,
and/or person; may occasionally perform routine clerical work such as assisting with
citation processing, as well as routine typing or report preparation; and may perform
matron duties.
SPECIAL REQUIREMENTS: Must have earned a high school diploma, or equivalent, and have one year of experience in public contact work including receipt and referral of a significant
volume of requests and telephone communications or any combination of training
and experience that provides the desired knowledge and abilities. Possession of and
ability to maintain a valid California Driver's License may be required. A
typing certificate with a minimum operation rate of 45 net wpm must be
submitted with a completed City of Porterville Application with Conviction
Inquiry. The certificate must be obtained through an accredited facility, trade
school, or temporary job placement agency and be valid within the last six (6)
months. (Certificates obtained online will not be accepted.)
SELECTION: Screening will consist of a competitive assessment of relevant education, training and
work experience to be followed by a written examination and/or an interview before
an Oral Board to determine the most qualified candidates. Applicants meeting the
minimum qualifications are not guaranteed advancement to an interview, and
the decision of the screening committee is final. Those candidates who are
determined eligible for appointment to the position will be placed on the City's
Certified Eligibility List. Applicants will receive written notification regarding the
results of all phases of the recruitment process up to the establishment of the
Eligibility List, if applicable. The City reserves the right to alter the testing process,
as needed, without notice.
TO APPLY: Complete an application for this position on our website: or
submit a completed City of Porterville Employment Application with Conviction
Inquiry (a resume may be included, but does not substitute for a completed
application), together with any other materials required to accompany the application
if noticed in this announcement, to the Human Resources Office, Porterville City
Hall, 291 N. Main Street, Porterville, CA 93257. Applications must be received in
the Human Resources Office by 4:00 p.m., Friday, August 16, 2019.
SPECIAL CONDITION: Prior to appointment to the position of Communications Dispatcher, candidates must pass an extensive background investigation, fingerprint check, physical examination
and drug screen.
The City of Porterville is an equal opportunity employer (EEO) and is compliant with
the Americans with Disabilities Act (ADA). If you believe you need accommodation
under the ADA in the testing process for any position for which you intend to apply,
please contact the Human Resources Division at to request such
accommodation. The City prohibits discrimination on the basis of race, color,
religion, creed, sex, national origin, eithnicity, age, disability or medical condition,
Acquired Immune Deficiency (AIDS/HIV) or AIDS related conditions, political
affiliation, sexual orientation, ancestry, marital or domestic partner status, gender
identity, parental status, veteran status, height, weight, or any other basis protected by
law. Category: Protective Service , Keywords: Public Safety Dispatcher

Reference: 745068710