Service Desk Analyst

Concept Resourcing

Posted on Apr 25, 2024 by Concept Resourcing
York, Yorkshire, United Kingdom
IT
Immediate Start
£26k - £26k Annual
Full-Time

Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000

Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.

Responsibilities

  • Address first and second-level user queries.
  • Monitor systems and service status.
  • Respond promptly to incidents.
  • Deliver support through various channels.

Requirements

  • IT background with experience in technical support.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team.
  • Full driving license and York-based.

Preferred Skills

  • Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
  • Knowledge of data center technologies and security services.

Benefits

  • Competitive salary of £26,000.
  • Opportunities for career growth.
  • Supportive work environment.


Reference: 2751505009

https://jobs.careeraddict.com/post/90074851

This Job Vacancy has Expired!

Concept Resourcing

Service Desk Analyst

Concept Resourcing

Posted on Apr 25, 2024 by Concept Resourcing

York, Yorkshire, United Kingdom
IT
Immediate Start
£26k - £26k Annual
Full-Time

Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000

Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.

Responsibilities

  • Address first and second-level user queries.
  • Monitor systems and service status.
  • Respond promptly to incidents.
  • Deliver support through various channels.

Requirements

  • IT background with experience in technical support.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team.
  • Full driving license and York-based.

Preferred Skills

  • Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
  • Knowledge of data center technologies and security services.

Benefits

  • Competitive salary of £26,000.
  • Opportunities for career growth.
  • Supportive work environment.

Reference: 2751505009

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