Service Desk Analyst

Posted on Apr 25, 2024 by Hays DT - Midlands
West Midlands, United Kingdom
IT
Immediate Start
£20k - £26k Annual
Full-Time

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.

You must have skills in the following:
Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
Strong experience working in an environment aligning with ITIL best practices.
Strong Experience of managing Azure AD and Conditional Access.
Experience with patch management.
Experience in a 2nd line service desk role
Experience in training and mentoring
Experience of working with Windows operating system images and maintenance.
Experience troubleshooting application issues, and investigating Servers, applications & GPOs.
Ability to take log files and events, then problem solve, and root cause analysis issues.
Strong problem-solving and investigative skills.
A good understanding of end-user device security principles.
A good understanding of network principals, wireless, Switches and ability to complete troubleshooting.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2751421898

https://jobs.careeraddict.com/post/90072521

This Job Vacancy has Expired!

Service Desk Analyst

Posted on Apr 25, 2024 by Hays DT - Midlands

West Midlands, United Kingdom
IT
Immediate Start
£20k - £26k Annual
Full-Time

Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.

You must have skills in the following:
Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
Strong experience working in an environment aligning with ITIL best practices.
Strong Experience of managing Azure AD and Conditional Access.
Experience with patch management.
Experience in a 2nd line service desk role
Experience in training and mentoring
Experience of working with Windows operating system images and maintenance.
Experience troubleshooting application issues, and investigating Servers, applications & GPOs.
Ability to take log files and events, then problem solve, and root cause analysis issues.
Strong problem-solving and investigative skills.
A good understanding of end-user device security principles.
A good understanding of network principals, wireless, Switches and ability to complete troubleshooting.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2751421898

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