This Job Vacancy has Expired!

Credit Control Senior/ Team Leader

Posted on Aug 13, 2019 by CV-Library

Glasgow, City of Glasgow, United Kingdom
Customer Service
Immediate Start
Annual Salary
Brilliant opportunity for a senior credit controller to join an established organisation in Glasgow City Centre! Monday to Friday 9am-5pm and occasionally covering 10am-6pm!

You will liaise with customers regarding all areas of premium and collections queries. You will also provide accurate and timely maintenance of customer information and provide invoices to customers frequently.

What is involved:

Ensure prompt and accurate cash allocation of both manual and automated processes

Queries relating to premiums including eligibility, policy changes and cancellations

Ensure outstanding premiums are being communicated to customers promptly and cases are being managed correctly

Eliminate single dependencies

Identify systems issues and ensure they are being actively worked on

Documents are sent to customers according to requirements

Control cancellations, refunds and chargeebacks

Liaise with complaints team

Check the teams daily MI is up to date and accurate support is provided to premium queries Experience:

2 years experience in a similar role

Customer service background

Experience of working as part of a team

For more information please contact (url removed) // (phone number removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 210599364