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RISP CE3 Customer Engineer

Posted on Aug 13, 2019 by Lorien

Kildare, Ireland
IT
Immediate Start
£35k - £40k Annual
Full-Time

RISP CE3 Customer Engineer

Kildare, Dublin

Permanent

This national Managed Service and Solutions Provider is now looking for a CE3 Engineer to Join a small pool of engineers to support the RISP CE3 engineers primarily involved with break-fix, maintenance (microcode) and IMAC/installation work.

Responsibilities:

  • Maintain an understanding of the products and solutions supported by HDS in assigned accounts
  • Performing varying degrees of problem determination, root cause analysis of hardware and software problems.
  • Responsible to make use of effective technical resources and provide the service within established service levels. He/she will be performing installs, moves, adds and change (IMAC), data backup/restores, computer virus management and data migrations.
  • Assist in the resolution of technical support issues including hardware/software configuration problems, product failures and technical inquiries.
  • Perform problem and customer situation management, escalate to the next level of support when necessary and communicate critical case status to management
  • Should maintain expert level knowledge of solutions and configuration requirements (hard disk type, cache size etc) to satisfy customer needs

Knowledge, Skills, Experience:

  • Mid-Range engineering experience to include Server/SAN/LAN experience
  • Understanding of SLA and administrative tasks
  • A good understanding of analytical troubleshooting
  • HDS Certified to CE3
  • RAID storage (Hitachi, EMC, IBM)
  • SAN Switches (Brocade, McData, Cisco, Qlogic, Ancor, Nishan, InRange)
  • Open systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, Open VMS, HPUX)
  • Mainframe (ZOS, MVS, Escon, Ficon)
  • Networking Concepts (TCP/IP, VLAN, FTP)
  • IT Desktop Support experience
  • Microsoft Certified desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCST) certification for Windows 7 highly desired.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Reference: 744894769

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