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Service Drive Manager

Posted on Aug 13, 2019 by Tuscaloosa Toyota

Tuscaloosa, AL 35401
Senior Appointments
Immediate Start
Annual Salary
In addition to competitive pay, we offer our associates the following benefits:* Blue Cross Blue Shield-Health, Dental, Vision, and supplemental Life and Disability insurance* 401(k) plan with an aggressive company match* Paid Time-Off. Start earning from day one* Family Country Club Membership* Employee Vehicle Purchase Program* Professional work environment, with job training and advancement opportunitiesResponsibilities* Manage the service drive staff of 10 ASM / 5 Valet and monitor their performance/attendance.* Forecast goals and objectives for the department and ensure they are met.* Ensure that common courtesy is shown to all customers by every service department employee to promote superior customer satisfaction.* Maintain daily sales and production records as required by the Service Director and General Manager.* Ensure that the service department meets all customer satisfaction, retention (CSX) and financial goals.* Establish and maintain good working relationships with customers to encourage repeat and referral business.* Handle customer complaints tactfully, promptly, and with concern for the customer.* Schedule training as necessary to properly repair and service vehicles.* Stay up to date on product changes and new products.* Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.* Other duties may be assigned by management.* Demonstrates behaviors consistent with the Company s Values in all interactions with customers, co-workers and vendors.Qualifications* Two or more year s management experience in an automotive service department preferred.* Supervisory skills.* Dealertrack and or Xtime Experience a plus.* Ability to work independently and be self-motivated.* A desire to work in a commission, performance-based, environment.* Great attitude with high-energy personality.* Excellent customer service skills.* Professional appearance and work ethic.* Ability to work well in a process driven environment.* High school diploma or equivalent.* Valid driver license in the state that you will work and a good driving record.Tuscaloosa Toyota is an award-winning Toyota dealership and is part of a dealer group called Aii (Automotive Investments, inc.) managed locally from Pelham, Al and is a subsidiary of itochu international. Itochu International is ranked #65 Global Fortune 500 company in 2018 and operates subsidiaries worldwide. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in the world. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Associated topics: dispatcher, fleet management, management, manager, manager trainee, operations manager, service manager, svce, technician, union

Reference: 744683301