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One-Price Customer Specialist

Posted on Aug 13, 2019 by Walser Automotive Group

Minneapolis, MN 55423
Accountancy
Immediate Start
Annual Salary
Full-Time
As a one-price automotive group, Walser sales staff can confidently work with customers without feeling the pressure to negotiate or upsell unnecessary products. Instead of commission-driven pay, all Walser sales staff are salaried with bonus, so they can focus on providing a great customer experience in a haggle-free environment. All of this coupled with the fact that Walser has become a trusted household name over the past 65 years allows us to focus on helping our customers buy a vehicle verses selling them one.
Walser has committed to growing our employees with us, implementing specialized automotive sales technology, and giving back to the community through the Walser Foundation. Most of all, we have continued to stay true to our one-price way of doing business because we believe it is right by our customers A message straight from our ownership, and that s not going to change.
In the role of Customer Specialist, you will:
  • Serve as the single point contact and representative to your customers throughout the car-buying process
  • Master a service and sales style that builds relationships and engages customers in an authentic experience
  • Maintain a passion for the product through intellectual curiosity that enables you to become an expert at the dealership: helping customers through decisions like whether the Mojito Green or Pearl White package is more their style
  • Utilize state-of-the-art technology to provide an integrated sales method throughout the entire buying process
  • Embody Walser s industry-defining philosophy of: no negotiation, one Best Price, and commission-free sales
  • Put the customer first using strong decision-making and active listening
  • Participate in a paid training program designed to support and guide you to becoming a leader on the sales floor
Job Duties (Will Include but Not Be Limited To)
  • Lead customers through the entire sales process
  • Educate all customers on benefits that Walser has to offer
  • Embrace and exhibit Walser CORE values
  • Educate customers on financial products and financing options available to them
  • Maintain unit average required by store
  • Maintain a minimum PVR required by store
  • Greet all customers promptly and in a courteous manner
  • Use Walser CRM tool (DealerSocket) effectively to track all customer interactions
  • Take customers on test drives and ensure the customer understands the vehicle s operating features
  • Follow up with customers after the purchase
  • All other duties, tasks and/or projects as assigned
Minimum Requirements
  • Education/work experience in a customer focused, competitive, or revenue generating role
  • Valid Driver s License and driving record up to Walser standards
  • Excellent communication and interpersonal skills including written, verbal, and listening skills
  • High level of detail orientation and accuracy
  • Technologically proficient. Prior experience using business related applications or systems a plus
Walser s Core Values
  • Do the Right Thing Nothing is worth compromising a relationship
  • Lead by Example Be willing to help no matter how difficult the challenge
  • Display Positive Energy A good attitude is highly contagious
  • Be Open Minded The only thing that is constant is change
Walser Automotive Group is an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package which includes employee discounts. Walser provides transfer, promotional and career growth opportunities.

Reference: 744682869

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