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IT Support Agent (6 Month Fixed Term Contract)

Posted on Aug 12, 2019 by CV-Library

Tyne & Wear, United Kingdom
Wholesale Trade
Immediate Start
£16k - £16k Annual
Contract/Project
Our leading IT Client is looking to recruit a number of IT Service Desk Agents to join a new team in Newcastle. Ideally with previous experience in a customer service environment you will deliver a 1st line support service receiving incidents via telephone and email.

Responsibilities will include:

Offering advice to end users on all areas of IT

Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests

Help to improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needsThe ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages. You will have excellent communication skills, a professional attitude and a good telephone manner. You will also have the ability to work under pressure and meet targets

Reference: 210594054

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