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Customer Service Administrator – Financial Services

Posted on Aug 12, 2019 by CV-Library

Hampshire, United Kingdom
Customer Service
Immediate Start
£21k - £26k Annual
Customer Service Administrator – Financial Services

Location : Fleet

Salary £21-26,000 + 15% Bonus + Benefits

Hours : Monday to Friday 9am-5pm.

My client who are based in Fleet, are looking for a Customer Service Administrator to join their team. We are looking for candidates who have experience of working within Financial Services (FCA). You must have excellent communication skills and thrive working under pressure and towards deadlines

Daily Duties

To effectively manage and deal with all aspects of post completion activities and processes relating to existing residential and buy to let mortgages

Handling borrowers queries both by telephone and in writing in line with company policies and procedures

With consistent accuracy and within agreed time scales.

Ensure compliance and adherence at all times to the 6 TCF principles, and all other regulatory requirements. Provide a prompt and comprehensive telephone response to all customer queries

Provide a prompt reply to all written customer correspondence

Communicate with the customer in a manner that is fair, clear and not misleading

Take ownership of any queries that arise and ensure these are investigated

Refer queries as appropriate and ensure all queries are placed with the correct department

Identify a possible complaint case and strive to satisfy customer grievance promptly

Liaise with other departments within the Company to ensure optimum service for the borrower and to minimise risk for the Company

Demonstrate flexibility and adapt to changing priorities

Evaluate the current work processes and procedures and look for improvements

Adhere to all 3rd party servicing agreements and SLAs, to avoid financial penalties

Undertake any other duties required to fulfil the role.

Skill Set

Self-motivated and driven to achieve results

Driven to provide excellent customer outcomes

Ability to work on own initiative& as member of a team

Excellent interpersonal, communication skills & telephone manner

Reference: 210591252