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Banquet Captain

Posted on Aug 12, 2019 by The Conrad Miami

Miami, FL 33122
Customer Service
Immediate Start
Annual Salary
Full-Time

Location: US-FL-Miami
# of Openings: 1
Category: Food and Beverage
Position Type: Regular Full-Time
FLSA Status: Non-Exempt

About Us

Towering over Brickell Avenue, Conrad Miami offers the ultimate in luxury accommodations, a serene rooftop pool, sprawling vistas of the bay, and easy access to elegant entertainment and dining. Conrad Miami is a 2017 TripAdvisor Certificate of Excellence award recipient.

Working for the Conrad Miami comes with many perks, including, complimentary lunch, complimentary dry cleaning and discounted parking and bus/metro passes. We foster a culture of training, mentoring and development. Looking for a great place to start your career? Check out the Conrad Miami today!

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Responsibilities

  • Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
  • Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
  • Make contact with group representatives. Explain how to make contact if needed throughout function.
  • Communicate all BEO changes to catering office and affected departments.
  • Coordinate with banquet staff set-ups, changes and time schedules for all functions.
  • Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
  • Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
  • Recap all banquet checks at end of each day and turn in to Night Audit.
  • Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.


Qualifications

  • Hotel experience preferred.
  • Superior communication skills to provide information and associated services to hotel management and guests.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Ability to work effectively under time constraints and deadlines.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Reference: 744670025