First Line Support Agent

Project People

Posted on Apr 19, 2024 by Project People
Bracknell, Berkshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

1st Line Technical Support Agent

Onsite: Bracknell

Shifts: 4 days on 4 days off/12 hour shifts

Brief Overview of role/project:

We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

Mandatory Skills (Candidate must have all):

  • Attention to detail with right first-time attitude.
  • A motivated self-starter with a focus on processes.
  • Experience working in a customer facing environment.
  • Understanding of ITIL processes.
  • Basic networking knowledge.

Project People is acting as an Employment Business in relation to this vacancy.


Reference: 2749489625

https://jobs.careeraddict.com/post/89953632

This Job Vacancy has Expired!

Project People

First Line Support Agent

Project People

Posted on Apr 19, 2024 by Project People

Bracknell, Berkshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

1st Line Technical Support Agent

Onsite: Bracknell

Shifts: 4 days on 4 days off/12 hour shifts

Brief Overview of role/project:

We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

Mandatory Skills (Candidate must have all):

  • Attention to detail with right first-time attitude.
  • A motivated self-starter with a focus on processes.
  • Experience working in a customer facing environment.
  • Understanding of ITIL processes.
  • Basic networking knowledge.

Project People is acting as an Employment Business in relation to this vacancy.

Reference: 2749489625

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