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Field Operations Manager - Car Sharing

Posted on Aug 12, 2019 by Allstate Insurance Company.

Chicago, IL 60601
Immediate Start
Annual Salary

Drift is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want.

Job Description

The Field Operations Manager will be responsible to oversee operational processes and provide vision and direction to meet strategic goals and exceed customer and property expectations. As a member of the Car Sharing Operations leadership team, this position reports directly to the Car Sharing Community Manager.

Key Responsibilities

  • Evaluate, select, and manage third-party vendors who will support the product in each market
  • Partner with Launch Manager to ensure successful transition of Drift market segments
  • Inform the development and evolution of process capabilities, enabling technologies, and provider support
  • Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer satisfaction, etc.)
  • Participate in the operations management team, regularly sharing observations and ideas, contributing to the evolution of business strategy and practices
  • Promote a culture of high performance, employee engagement & collaboration, learning, & skillful innovation
  • Ensure that team members receive timely and appropriate training and development
  • Establish and monitor team and individual performance and development goals; assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments

Job Qualifications

  • Bachelors degree or comparable experience base
  • Experience in a customer-facing role
  • Experience successfully managing, developing, and motivating a team, including remote team members
  • Ability to work cross-functionally with multiple departments
  • Experience working in/familiarity with residential real estate operations
  • Demonstrated ability to develop and lead new operational processes, including budgeting
  • Metrics-driven with strong analytical orientation
  • Strong communication skills; ability to communicate across all levels of an organization
  • Ability to represent Car Sharing in a variety of internal and external forums
  • Process-oriented with the ability to lead process improvement projects
  • Valid driver's license with satisfactory driving record within company-required standards
  • Willingness to travel up to 50% domestically

Drift - Field Operations Manager

Reference: 744513201