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Customer Care Representative

Posted on Aug 12, 2019 by The Results Companies

Collinsville, VA 24078
Customer Service
Immediate Start
Annual Salary
Full-Time
Customer Service Representative Apply online Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect greater of ourselves What's Your Greater? Come find it at The Results Companies Join The Results Companies and take pride in being the voice of our customers. Our Customer Service Specialist (our version of superheroes) love to help customers You will be giving instructions, answering questions, promoting a product or service, or resolving a customer's complaints. If you have a positive attitude, patience, strong computer skills and the ability to solve problems, we want you Duties and Responsibilities Uses numerous computer Workstation applications to supply live responses to customers' needs Documents customer calls in the database system Assists customers with functionality and basic troubleshooting of product or account issues Assists in resolving serious complaints and escalated calls Maintains at a minimum, target levels of performance Maintains up to date level of product knowledge Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques Qualifications Must be proficient on computers. Ability to type 25 WPM or more Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax Articulate speech, clear and well modulated speaking voice Superb listening, probing, negotiation and de-escalation skills needed Must have excellent analytical and troubleshooting expertise Must be able to accommodate a flexible schedule, as needed Customer service or support service experience Proficient on computers Strong data entry skills Excellent customer service skills Excellent organizational skills Ability to work in a team environment PandoLogic. Keywords: Customer Service Representative, Location: Collinsville, VA - 24078

Reference: 744512910

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