This Job Vacancy has Expired!

Telecommunicator 1 - 911-ESCC - Diverse Candidates Encouraged

Posted on Aug 11, 2019 by Pennington County Human Resources

Rapid City, SD 57701
Public Sector
Immediate Start
Annual Salary
Full-Time
Position: Telecommunicator 1
Dept: Emergency Services/911 Dispatch Center
Salary: $17.20/Hr
Closing Date: Aug 25, 2019; 11:59 pm Mtn. Time
Apply online at

Position Objective:
The role of the Telecommunicator 1 is to learn and perform basic functions of Public Safety Answering Point (PSAP) operations for Pennington County.
Essential Functions :
  • Answer emergency calls while following policy and procedure and providing a high level of customer service and professionalism in stressful situations
  • Enter data into the computer-aided dispatch system as it is received for radio dispatch purposes
  • Develop and maintain positive working relationships with co-workers, members of various user agencies, organizations, and the public
  • Attend and satisfactorily pass classroom training in basic call taking skills, computer aided dispatch (CAD) operations and general PSAP operations
  • Attend the South Dakota Law Enforcement Training (SD LET) Academy 9-1-1 certification training and obtain certification in National Crime Information Center database system
  • Complete supervised field training in basic call taking skills, CAD and PSAP operations
  • Attend meetings, events and additional training as required
  • Work rotating 8 or 12-hour shifts, 24 hours, 7 days a week, 365 days a year, including days, afternoons, evenings, nights, weekends and holidays as assigned to meet operational needs
This job specification should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Experience and/or Education Required:
  • High School diploma or GED required
  • Keyboard/typing minimum 40 wpm and computer experience required
  • One year customer service experience preferred
  • Proven ability to multi-task and a strong desire to serve the community
  • Must be able to read, write and clearly speak English
  • Must successfully pass a specialized skill test, hearing test and drug screening
  • Must be a US Citizen, free of felony conviction and free of a Class 1 misdemeanor conviction for 3 years
  • Must possess or be able to readily obtain a valid South Dakota driver's license within 90 days of moving to South Dakota
Physical Requirements :
  • Must be able to frequently sit, walk, stand, bend, kneel, stoop, reach and lift, push or pull and use manual dexterity needed to operate a computer, telephone and radio
  • Must be able to remain in a stationary position, answer phone calls, and perform data entry and/or keyboarding for the duration of an 8-hour or 12-hour shift
  • Must be able to accurately and effectively communicate (hear, talk and comprehend) over the phone, radio, in person
  • Must be physically capable of working rotating day and night shifts 24/7, day and night, rotating shifts
Working Environment:
  • Work is performed in a dispatch center while seated in front of multiple computers for the duration of an 8-hour or 12-hour shift where noise and interruptions frequently occur
  • Must be available to work rotating shifts including days, afternoons, nights, weekends and holidays and overtime hours may be required to meet operational needs
  • Some travel may be required for training
Pennington County Human Resources

Associated topics: addiction, civil service, client service, community service, customer service, donor, fundraising, guest, sale, service

Reference: 744330124