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Associate Operations Specialist

Posted on Aug 11, 2019 by Assurant

Atlanta, GA 30301
IT
Immediate Start
Annual Salary
Full-Time

The Operations Specialist is responsible for monitoring and oversight of customer communication for welcome kits and servicing letter communication (including emails) to ensure delivery, in addition to quality assurance reviews, exception report handling, and analyzing control reports related to data file/job monitoring.

Responsibilities:

Data Reconciliation - Customer Communication (40%)

  • Monitors enrollment file processing using resources available through reporting, meetings and other areas
  • Review daily Reconciliation Reports for welcome kits, service letters and emails generating and compares to vendor totals received
  • Basic understanding of Reconciliation Reporting and data sources listed to identify any discrepancies or issues
  • Troubleshoots and researches any discrepancy noted with appropriate areas to resolve differences

Control Report Monitoring and Escalation (20%)

  • Monitors Control Reports with basic understanding of information within reports escalates based on procedures outlined
  • Follows escalation procedures with appropriate areas
  • Opens IT production support tickets as needed and performs necessary follow up and documentation for tracking tickets and issues identified

Quality Assurance Reviews Customer Communications (40%)

  • Performs quality review of cancel letters and service letters following formatted worksheet and escalates any items noted as errors
  • Performs quality review of welcome kits following formatted worksheet and escalation any items noted as errors
  • Works under moderate supervision

Qualifications:

  • Minimum 2 years previous work experience
  • High school diploma

Preferred Skills:

  • Ability to initiate and prioritize work duties
  • Computer skills: proficient in PC environment with basic skills in Excel, Word and Outlook
  • Ability to multi-task, be detail oriented, organized and exercise good time management skills
  • Effective communication skills, both written and verbal
  • Ability to work professionally and effectively with co-workers, other areas and vendors.
  • Ability to work on multiple systems and applications simultaneously

Reference: 744310226