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Insurance Specialist II/III

Posted on Aug 11, 2019 by Assurant

Miami, FL 33101
IT
Immediate Start
Annual Salary
Full-Time

Insurance Specialist II/III-Miami

As anInsurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!Key Responsibilities:

  • Responding to incoming customer inquiries in an inbound call center environment via telephone or in writing. This position will receive 50 to80 calls per day.
  • Supporting processing functions such as processing/data entrytransactions.
  • Identifying, analyzing, and resolving customer and client processing problems or errors that include discrepancies and system problems.
  • Communicating with external clients as well as internal departments.

This is a Full time position.Hours of operation are Monday throughFriday from 8:00am to 8:00pm.

Basic Qualifications:

  • High school diploma or GED
  • 1+ years' customer service experience in a call center environment or similar.

Other Requirements:

  • Working knowledge of Windows based programs and basic data entry skills.
  • Ability to handle multiple tasks and prioritize.
  • Excellent verbal and written communication skills.
  • Strong time management skills.
  • Ability to adapt easily as procedure/client needs change.
  • Good mathematical skills.

Preferred Qualifications:

  • Property and Casualty knowledge and/or agency experience.
  • Property and Casualty Insurance License.
  • Call center experience preferred.
  • Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.

This Job is a Grade 5.

Reference: 744310158