Customer Service Representative - Bilingual
Posted on Aug 11, 2019 by Gainsco Auto Insurance
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, Tennessee and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish).
Due to company growth, GAINSCO Auto Insurance has an immediate opening for a bilingual Customer Service Representative in our Dallas, TX office ( located in Uptown ).
By joining GAINSCO, you will become part of a dynamic and growing organization that has been recognized as one of the Top Workplaces in Dallas and Miami. In 2015, the GAINSCO Dallas home office was one of only 150 companies in the Dallas/Ft. Worth area to be recognized by the Dallas Morning News as a Top Workplace 2015. The Miami office was also recognized as one of the Top 35 Workplaces in its size category.
Our culture attracts engaged individuals who have a desire to contribute and succeed in a dynamic, exciting and growing team environment. Our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.
Job Purpose: To provide customer and agent assistance by handling inbound calls. Offer knowledgeable information based on state specific guidelines and procedures. To make sound underwriting decisions/exceptions upon
requests based on experience and skill level.
40 hour work week with schedules varying from 8 am 8 pm Monday thru Friday.
Essential Job Results:
85% - Provide quality customer service by assisting agents and/or customers with specific questions concerning the company website, policies and billing. Ability to quickly adhere to appropriate state guidelines, rules,
procedures and billing process upon receiving incoming calls. Must maintain a 90% average on internal audit measure.
10% - Contributes to team effort by meeting individual goals and helping others accomplish their job results where needed; Quickly identifying and reporting system malfunctions; by being flexible with regard to shift
changes and receptive to structural change.
5% - Process endorsements and renewals and new business policies per Company and State guidelines by processing reports for cancellations, non-renewals, renewals, new business to ensure that policies are error free.
Interpret and properly charge according to MVR and CLUE Reports.
Education: High School Diploma or Equivalent
Experience: Demonstrated success in a customer service capacity within the Auto Insurance industry is preferred
Skills and Abilities: Customer Service skills, bilingual (Spanish and English) is preferred, basic computer skills (MS Office), AS400, superior telephone skills.
Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, paid vacation and holidays.
GAINSCO is an Equal Employment Opportunity Employer