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Community Manager - CAT Operations

Posted on Aug 11, 2019 by Crawford & Company

Norcross, GA 30003
Immediate Start
Annual Salary
Excellence In Everything We Touch

Position Summary

This position is responsible for collaborating with customer, resource, marketing and operations team members to build community recruitment and engagement programs that enhance the overall health of the catastrophe adjuster community. Communicate with adjusters, learn from their experiences, and synthesize quantitative and qualitative information to drive management process improvements to build best practices. Execute strategic initiatives designed to engage and retain the best catastrophe adjusters.


  • Execute strategic initiatives to engage and retain high quality adjusters
  • Manage, develop, and scale adjuster community
  • Analyze supply and demand for adjusters to develop and implement variable compensation models designed to increase profitability
  • Work with Renovo team to improve adjuster facing Renovo applications
  • Engage adjuster community members via routine communications (ie newsletters)
  • Develop incentives through performance score cards and loyalty programs

  • Four year college (Bachelors Degree)
  • 2-4 years of work experience that includes prioritizing multiple tasks, leading projects and strong working knowledge of either, performance management, business analysis, recruiting, or onboarding
  • Ability to organize own work and work of others.
  • Advanced problem-solving skills and analytical ability to make decisions based on standard policies and procedures.
  • Good oral and written communication skills.
  • Proactive in identifying new opportunities to improve business
  • Ability to work independently and as part of a team.
  • Working knowledge of office automation tools for word processing, spreadsheets, databases and multiple software programs. Microsoft Office application knowledge preferred
About Us

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a Legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Reference: 744307848