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Dir, Mortgage Operations

Posted on Aug 11, 2019 by Assurant

Springfield, OH 45501
Immediate Start
Annual Salary

Assurant is looking to hire a Director, Mortgage Operations!

Job Purpose

  • Plans, organizes, leads, and coordinates the activities and services of a significantly large division within Lending Solutions (approximately150 - 200+)
  • Create a culture where team members can engage, grow, and perform and deliver excellent service to our customers
  • Lead multiple managers with multiple units and large numbers of associates.
  • Establish best practices and support the implementation of technologies to insure cost effective operational efficiencies.
  • Cultivate and maintain internal and external customer relationships
ResponsibilitiesCultivate a culture of engagement, growth, and performance- 40%
  • Leads a team of managers and possibly some individual contributors that support our frontline team members in delivering excellent service to our customers
  • Partners with Workforce Management, Talent Acquisition, and Learning & Development to plan for staffing levels and ensure successful hiring, onboarding, and training of new hires
  • Establishes standards for effective job performance and provides feedback and coaching to support managers and team members in meeting our goals/objectives
Drives team performance- 40%
  • In consultation with superiors, peers and direct reports, develops short- and long- term goals and plans for area(s) of responsibility.
  • Provides the overall direction and leadership necessary to ensure the delivery of efficient and effective team performance.
  • Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including; a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate management and supervision; and f) systems for timely communication of pertinent information.
  • Ensures compliance with client and regulatory agency guidelines and standards.
  • Researches and understands issues/challenges and takes appropriate action to provide resolution.
  • Utilizes data to understand the performance of the team and potential opportunity areas; takes action if necessary.
Leads or engages in various initiatives that impact personal, team, and overall Assurant success- 20%
  • Responsible for the management of the facility or a major part of the facility for which the area(s) of responsibility are located. This may include activities such as building maintenance, floor planning, security, office supplies, utilities, renovations and improvements.
  • Assist internal sales/marketing staff with preparation of cost analysis models, pricing, new client presentation materials, client presentations and demonstrations/tours of the outsourcing technology and center.
  • Participates on committees and in programs for safety, fire prevention, disaster recovery and so forth. Ensures or participates in the development and implementation of function/site specific BCP plans for inclusion in these programs.
  • Serves as liaison with other teams within Assurant; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate the team within the overall business
  • Remains abreast of developments in the field(s) of mortgage banking, insurance servicing and related industries by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, and so forth.

Basic Qualifications:

  • Bachelors Degree or four years experience in mortgage servicing, insurance, financial, or call center industries
  • Five years experience leading managers and frontline team members
  • Lives our core values: Common Sense, Common Decency, Uncommon Thinking, Uncommon Results
  • Demonstrates the following competencies
    • Coaches and develops team members to drive performance
    • Strategic thinking
    • Plans and organizes
    • Influential communication
    • Conflict management
    • Promotes and manages diversity

Preferred Qualifications

  • Proven experience leading large teams

Reference: 744307577