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Customer Service Rep (Call Center) (Garden City,ID)

Posted on Aug 10, 2019 by Teleperformance

Garden City, ID 83714
Customer Service
Immediate Start
Annual Salary
About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Your Impact
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
  • Handle and carefully respond to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  • Ability to troubleshoot basic issues related to office technology
  • Comfortable providing live demos with customers over video
  • Create, build and nurture relationships with customers by providing a unique Setup experience
  • Able to communicate technical aspects of our products in non-technical terms
  • Deliver an incredible Personal Setup session online including; positioning, demonstrating and sharing features of products
  • Over 18 years of age
  • Ability to type 35 wpm
  • High School Graduate or GED
  • Basic computer aptitude in Windows and/or Mac
Soft Skills
  • Positive and outgoing attitude
  • Excellent communication (oral and written skills) with interpersonal and presentation skills
  • Creative problem solver
  • Active listening
  • Comfortable working with ambiguity
  • Team player
We Highly Prefer
  • 6 months call center and/or tech support experience
  • Availability to work various shifts
  • Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
  • Organization and work prioritization skills
  • Availability to work various shifts
  • Familiarity with iOS and/or MacOS, or compatable technology, is preferred
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Associated topics: call center associate, csr, customer care associate, customer service representative, internship, rep, service agent, service representative, telephone service representative, tsr

Reference: 743770246