Retail Customer Services/Sales Specialist
Posted on Aug 9, 2019 by Lee Enterprises
The Beatrice Daily Sun has an immediate opening for our inside customer service/sales specialists.
This position will work to provide outstanding customer service to our current and prospective clients, and subscribers. You will work primarily with our retail business clients, but also work in Tandem with our sales team and provide customer service as needed.
Responsibilities include, but are not limited to, responding to inbound customer phone calls, emails and advertising requests, as well as processing online ad submissions. Your role includes ad ticketing and working with our off-site creative teams. Sales prospecting, callbacks, building relationships, processing payments and working with Financial Services are all basic functions of the position. In short the goal is to provide excellent service to customers before, during and after each sale.
The right person must have excellent typing skills (30 wpm), must be sales driven, highly organized and able to produce positive results. The preferred skills set of the ideal candidate will also include precise attention to details, proofreading skills and prompt and courteous customer service skills. Computer knowledge and experience required, including experience with Outlook, Word and Excel.
This is a Monday - Friday, 8 a.m. - 5 p.m. schedule. In addition to a base pay plus commission plan, we offer medical, dental, vision, life insurance benefits, vacation, sick and holiday pay.
We are an equal opportunity, drug-free workplace and all applicants considered for employment must pass a post-offer drug screen and background check prior to commencing employment.