GRADUATE ELECTRICAL ENGINEER - SERVICE MANAGER

CV-Library

Posted on Apr 3, 2024 by CV-Library
London, United Kingdom
Engineering
Immediate Start
£30k - £40k Annual
Full-Time
GRADUATE ELECTRICAL ENGINEER - SERVICE MANAGER (RENEWABLE ENERGY, ELECTRICAL ENGINEERING GRADUATE)
Roles: SERVICE MANAGER (RENEWABLE ENERGY, ELECTRICAL ENGINEERING GRADUATE)
Location: London / Remote (2 days onsite)
Salary: £30,000 - £40,000, Bonus, Pension
Solar, Wind, BESS (Battery Energy Storage System), Energy Management Systems, Battery Energy Storage, Electric Vehicle charging, Distributed Energy Resources
ARCA is partnered with a rapidly scaling renewable energy business seeking to expand its team by hiring a Graduate Electrical Engineer - Service Manager. The position with suit an Electrical Engineering graduate, ideally with some commercial experience but new graduates that demonstrate the relevant skills will also be considered. The Service Manager will oversee post-sales service support in the UK and Europe, ensuring it surpasses performance benchmarks and customer expectations. The ideal candidate will offer technical assistance after product delivery, working alongside diverse stakeholders to ensure top-tier customer service delivery.
Responsibilities:
* Organise and arrange commissioning tasks and schedules
* Collaborate with engineering and project managers to ensure a smooth transition for customer handover
* Serve as the main liaison for customers regarding service
* Respond promptly to customer inquiries and issues, ensuring exceptional levels of customer satisfaction
* Enhance and upkeep the ticketing system to effectively capture, manage, and track customer service requests
* Generate reports and analyse data extracted from the ticketing system
* Guarantee adherence to SLA response times
* Conduct remote monitoring of installations to optimise power generation.
Experienced required:
* Bachelor's degree in electrical engineering or related field
* Experience of using PowerBI or similar (Desirable)
* Strong customer focus
* MS Office suite
If this opportunity is of interest, please apply for immediate consideration

Reference: 221387417

https://jobs.careeraddict.com/post/89597776

This Job Vacancy has Expired!

CV-Library

GRADUATE ELECTRICAL ENGINEER - SERVICE MANAGER

CV-Library

Posted on Apr 3, 2024 by CV-Library

London, United Kingdom
Engineering
Immediate Start
£30k - £40k Annual
Full-Time
GRADUATE ELECTRICAL ENGINEER - SERVICE MANAGER (RENEWABLE ENERGY, ELECTRICAL ENGINEERING GRADUATE)
Roles: SERVICE MANAGER (RENEWABLE ENERGY, ELECTRICAL ENGINEERING GRADUATE)
Location: London / Remote (2 days onsite)
Salary: £30,000 - £40,000, Bonus, Pension
Solar, Wind, BESS (Battery Energy Storage System), Energy Management Systems, Battery Energy Storage, Electric Vehicle charging, Distributed Energy Resources
ARCA is partnered with a rapidly scaling renewable energy business seeking to expand its team by hiring a Graduate Electrical Engineer - Service Manager. The position with suit an Electrical Engineering graduate, ideally with some commercial experience but new graduates that demonstrate the relevant skills will also be considered. The Service Manager will oversee post-sales service support in the UK and Europe, ensuring it surpasses performance benchmarks and customer expectations. The ideal candidate will offer technical assistance after product delivery, working alongside diverse stakeholders to ensure top-tier customer service delivery.
Responsibilities:
* Organise and arrange commissioning tasks and schedules
* Collaborate with engineering and project managers to ensure a smooth transition for customer handover
* Serve as the main liaison for customers regarding service
* Respond promptly to customer inquiries and issues, ensuring exceptional levels of customer satisfaction
* Enhance and upkeep the ticketing system to effectively capture, manage, and track customer service requests
* Generate reports and analyse data extracted from the ticketing system
* Guarantee adherence to SLA response times
* Conduct remote monitoring of installations to optimise power generation.
Experienced required:
* Bachelor's degree in electrical engineering or related field
* Experience of using PowerBI or similar (Desirable)
* Strong customer focus
* MS Office suite
If this opportunity is of interest, please apply for immediate consideration

Reference: 221387417

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