Infor M3 Support Analyst- Remote

I.T. Alliance N.I. Ltd

Posted on Apr 3, 2024 by I.T. Alliance N.I. Ltd
Dublin, Ireland
IT
Immediate Start
€50k - €60k Annual
Full-Time - Remote

Infor M3 Support Analyst required for a fully remote based role.

Client is Dublin based.

My client is open to hiring a contractor or on a permanent contract basis.

This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies.

Key Areas of Responsibility:

  • Own incidents and carry out investigations to support the root cause analysis
  • Work with M3 Application team to monitor the queue for defects
  • Liaise with support management providing feedback and updates on issues and customer escalations
  • Administer and maintain Infor M3 system and Life Cycle Manager
  • Administer and maintain Infor OS and the ION Grid
  • On-call rotation cover for production down incidents
  • Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users
  • Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products
  • Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments

Key Requirements:

  • 2-3 years' experience of ERP M3 13.x software technical support
  • Bachelor's degree or higher education in Computer Science or related areas
  • Experience with REST, SQL, IIS
  • Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations
  • Experience with OpenText StreamServe Design Center, Control Center
  • Familiar with Cloud Computing and Distributed Systems
  • Familiar with Agile and Scrum/Kanban methodologies and practices
  • Knowledge in software development processes, models, life cycles, and methodologies.
  • Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit
  • Familiar with Active Directory and/or Azure Active Directory
  • Working experience of Microsoft Operating systems, Win10, Server 2012/16/19
  • Experience supporting a 24 x 7 critical ERP environment.

Preferred:

  • Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products
  • Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility

Reference: 2743327003

https://jobs.careeraddict.com/post/89591022

This Job Vacancy has Expired!

I.T. Alliance N.I. Ltd

Infor M3 Support Analyst- Remote

I.T. Alliance N.I. Ltd

Posted on Apr 3, 2024 by I.T. Alliance N.I. Ltd

Dublin, Ireland
IT
Immediate Start
€50k - €60k Annual
Full-Time - Remote

Infor M3 Support Analyst required for a fully remote based role.

Client is Dublin based.

My client is open to hiring a contractor or on a permanent contract basis.

This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies.

Key Areas of Responsibility:

  • Own incidents and carry out investigations to support the root cause analysis
  • Work with M3 Application team to monitor the queue for defects
  • Liaise with support management providing feedback and updates on issues and customer escalations
  • Administer and maintain Infor M3 system and Life Cycle Manager
  • Administer and maintain Infor OS and the ION Grid
  • On-call rotation cover for production down incidents
  • Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users
  • Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products
  • Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments

Key Requirements:

  • 2-3 years' experience of ERP M3 13.x software technical support
  • Bachelor's degree or higher education in Computer Science or related areas
  • Experience with REST, SQL, IIS
  • Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations
  • Experience with OpenText StreamServe Design Center, Control Center
  • Familiar with Cloud Computing and Distributed Systems
  • Familiar with Agile and Scrum/Kanban methodologies and practices
  • Knowledge in software development processes, models, life cycles, and methodologies.
  • Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit
  • Familiar with Active Directory and/or Azure Active Directory
  • Working experience of Microsoft Operating systems, Win10, Server 2012/16/19
  • Experience supporting a 24 x 7 critical ERP environment.

Preferred:

  • Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products
  • Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility

Reference: 2743327003

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