Senior Application Support Engineer

Posted on Apr 2, 2024 by Request Technology
Chicago, IL, 60601
IT
Immediate Start
$110k - $120k Annual
Full-Time

*We are unable to sponsor for this role*

*All Employees must be Covid-19 Vaccinated.*

*Hybrid, 2 days onsite, 3 days Remote*

A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired.

Responsibilities:

  • Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies.
  • Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents.
  • Assist with release/project activities, monthly patching, and related application maintenance.
  • Experience with automated patching and configuration for security hardening.
  • Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA).
  • Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase.
  • Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work.
  • Meet and exceed service levels for tickets as defined in the Service Level Agreement policy.

Qualifications:

  • Previous experience managing system upgrades and projects.
  • Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python.
  • Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned.
  • Solid SQL query skills helping team mature in:
    • Version standardization and upgrades.
    • Security vulnerability scanning and associated remediations.
    • Performance management and tuning.
    • Build best practices.
    • Break - fix support.
    • Previous experience supporting JAVA applications running in JBoss/WebLogic.
    • Previous experience working in a RedHat Linux environment and with Shell Scripting.
    • Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office.
    • Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies
    • Previous experience working with PowerBI, SSRS or other reporting tools.
    • Previous experience working with or programming ServiceNow.
    • Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment.
    • ITIL Foundations Certified

Reference: 2742993003

https://jobs.careeraddict.com/post/89569664

This Job Vacancy has Expired!

Senior Application Support Engineer

Posted on Apr 2, 2024 by Request Technology

Chicago, IL, 60601
IT
Immediate Start
$110k - $120k Annual
Full-Time

*We are unable to sponsor for this role*

*All Employees must be Covid-19 Vaccinated.*

*Hybrid, 2 days onsite, 3 days Remote*

A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired.

Responsibilities:

  • Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies.
  • Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents.
  • Assist with release/project activities, monthly patching, and related application maintenance.
  • Experience with automated patching and configuration for security hardening.
  • Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA).
  • Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase.
  • Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work.
  • Meet and exceed service levels for tickets as defined in the Service Level Agreement policy.

Qualifications:

  • Previous experience managing system upgrades and projects.
  • Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python.
  • Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned.
  • Solid SQL query skills helping team mature in:
    • Version standardization and upgrades.
    • Security vulnerability scanning and associated remediations.
    • Performance management and tuning.
    • Build best practices.
    • Break - fix support.
    • Previous experience supporting JAVA applications running in JBoss/WebLogic.
    • Previous experience working in a RedHat Linux environment and with Shell Scripting.
    • Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office.
    • Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies
    • Previous experience working with PowerBI, SSRS or other reporting tools.
    • Previous experience working with or programming ServiceNow.
    • Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment.
    • ITIL Foundations Certified

Reference: 2742993003

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