Technology Support Analyst

Posted on Apr 2, 2024 by Request Technology
Washington, WA, 20001
IT
Immediate Start
$70k - $80k Annual
Full-Time

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc.

Responsibilities:

  • Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each incident (eg request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.
  • Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
  • Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
  • Set up presentation equipment (LCD projectors, screens, videos).

Qualifications

  • Education. Computer Science or Technical qualification
  • Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
  • A+ and/or Microsoft certification are desirable.
  • Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
  • Audio Visual experience a plus.
  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
  • Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
  • Knowledge and experience in conference center environment.

Reference: 2742992834

https://jobs.careeraddict.com/post/89569658

This Job Vacancy has Expired!

Technology Support Analyst

Posted on Apr 2, 2024 by Request Technology

Washington, WA, 20001
IT
Immediate Start
$70k - $80k Annual
Full-Time

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc.

Responsibilities:

  • Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each incident (eg request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.
  • Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
  • Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
  • Set up presentation equipment (LCD projectors, screens, videos).

Qualifications

  • Education. Computer Science or Technical qualification
  • Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
  • A+ and/or Microsoft certification are desirable.
  • Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
  • Audio Visual experience a plus.
  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
  • Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
  • Knowledge and experience in conference center environment.

Reference: 2742992834

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