3rd Shift - Production Support Technology Operations

Request Technology - Robyn Honquest

Posted on Apr 2, 2024 by Request Technology - Robyn Honquest
Chicago, IL, 60601
IT
Immediate Start
$102k - $120k Annual
Full-Time

NO SPONSORSHIP

Associate Principal, Technology Operations - Production Support - 3rd SHIFT

SALARY: $102k- $120k w 15% bonus no shift differential

LOCATION: Chicago, IL hybrid 3 days onsite

3rd shift, Tuesday - Saturday, 11pm - 730am

Looking for a candidate who is doing production support for hardware and software problems. ITIL applications and infrastructure problems and incident management.

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout.

Essential Duties and Responsibilities:

Focus on shifting the overall operational posture from re-active to pro-active
Analyze and report upon Production performance CI opportunities
Analyze and report upon Production capacity CI opportunities
Analyze and report upon Production critical-path processing CI opportunities
Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
Identifies and diagnoses complex problems and factors affecting Production performance
Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
Consult & evangelize for operational best practices
Collaborate across domains (network, DB etc) to assist with application tuning
Adhere to any/all Production security requirements and best practices
ITIL processes
Actively participate in Incident, Problem & Change as a shepherd' for all things Production
Analyze repeating alerts to pro-actively identify environmental issues
Surface any/all environmental & operational risks identified
Evangelize for repeatable automated processes that can be scaled
Prioritizes and align efforts to Production availability requirements and business priorities
After hours, weekend work may be required during off hours maintenance windows.

Qualifications:

Technical Skills:

Working knowledge of ITIL principles
Understands technical monitoring and metrics
Sophisticated understanding of enterprising technology
Mature understanding of the relationship between software and hardware
Knowledge of Clearing and Finance industry
Knowledge of Application life cycle and deployment
Network, Windows, Linux

Education and/or Experience:

Bachelor's degree
5+ years' experience production systems operations


Reference: 2742992828

https://jobs.careeraddict.com/post/89569652

This Job Vacancy has Expired!

Request Technology - Robyn Honquest

3rd Shift - Production Support Technology Operations

Request Technology - Robyn Honquest

Posted on Apr 2, 2024 by Request Technology - Robyn Honquest

Chicago, IL, 60601
IT
Immediate Start
$102k - $120k Annual
Full-Time

NO SPONSORSHIP

Associate Principal, Technology Operations - Production Support - 3rd SHIFT

SALARY: $102k- $120k w 15% bonus no shift differential

LOCATION: Chicago, IL hybrid 3 days onsite

3rd shift, Tuesday - Saturday, 11pm - 730am

Looking for a candidate who is doing production support for hardware and software problems. ITIL applications and infrastructure problems and incident management.

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout.

Essential Duties and Responsibilities:

Focus on shifting the overall operational posture from re-active to pro-active
Analyze and report upon Production performance CI opportunities
Analyze and report upon Production capacity CI opportunities
Analyze and report upon Production critical-path processing CI opportunities
Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
Identifies and diagnoses complex problems and factors affecting Production performance
Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
Consult & evangelize for operational best practices
Collaborate across domains (network, DB etc) to assist with application tuning
Adhere to any/all Production security requirements and best practices
ITIL processes
Actively participate in Incident, Problem & Change as a shepherd' for all things Production
Analyze repeating alerts to pro-actively identify environmental issues
Surface any/all environmental & operational risks identified
Evangelize for repeatable automated processes that can be scaled
Prioritizes and align efforts to Production availability requirements and business priorities
After hours, weekend work may be required during off hours maintenance windows.

Qualifications:

Technical Skills:

Working knowledge of ITIL principles
Understands technical monitoring and metrics
Sophisticated understanding of enterprising technology
Mature understanding of the relationship between software and hardware
Knowledge of Clearing and Finance industry
Knowledge of Application life cycle and deployment
Network, Windows, Linux

Education and/or Experience:

Bachelor's degree
5+ years' experience production systems operations

Reference: 2742992828

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