Application Specialist & Trainer
Posted on Aug 8, 2019 by Western Reserve Hospital
Provides educational instruction for healthcare applications and assists with identifying the training needs of the identified users of systems and EMR applications. Provides administrative support, through the maintenance of the training database defined to support clinical systems record needs. Assists with the development of training curriculum and training materials for medical groups. Trains physicians and staff in the use of the EMR application and other systems. Evaluates and documents work flows to ensure the most efficient and effective use of the system.
1.Education and Training
*Associate's degree or equivalent experience required. Clinical designation (CMA, LPN, RN) preferred.
*Two to three years progressive related experience, including management and clinical experience in a medical office setting is required.
3.Other Skills, Competencies and Qualifications
*Skill in interpersonal communication to effectively interact with users on various software and non technical problems.
*Skill in written communication to compose materials for end users.
*Knowledge and skill in work processing, spreadsheet, database, presentation, e-mail, and scheduling applications, and the ability to acquire additional skills if necessary.
*Maintains confidentiality of employee, patient, and financial records.
*Ability to present course materials in classroom and one-on-one environments using adult learning techniques to effectively convey information in an appropriate manner to users with a variety of skill levels from novice to power users.
*Ability to work well within team environment by accepting and offering honest and constructive feedback; by supporting team goals and encouraging other team members; and by collaborating with departmental team members to consolidate work, solve problems, create new methods, and/or reduce costs.
4.Population Specific Competency
The incumbent will have the ability to effectively interact with populations of the patient (and his or her representative) with a sensitivity to the communication needs (other language, deaf or blind) and with an understanding of their needs for self-respect and dignity.
5.Commitment to Service Excellence, Coworkers and our Non-negotiable Standards
Committed to providing exceptional customer service to our patient and visitors. Committed to treating coworkers with respect and dignity and will follow our Non-negotiable Standards to ensure a consistent positive experience for all patients, employees and visitors.
6.Attendance and Punctuality
Adheres to the hospital attendance policy and will make every effort to consistently be punctual when reporting to work and during daily activities.