IT Support Officer - Outside IR35

Venesky-Brown

Posted on Mar 27, 2024 by Venesky-Brown
Edinburgh, Midlothian, United Kingdom
IT
14 Apr 2024
£156 - £156 Daily
Contract/Project
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Officer for an initial 23 month contract with potential to extend on a rate of £155.97/day Outside IR35. This role will be primarily office-based, with a flexible option to have working from home days (up to a maximum of two per week).

Responsibilities:

- Be responsible for setting up requisite IT accounts for new organisation colleagues

- On behalf of the Assistant Head: IT Support, maintain the relevant sections of organisation's IT Asset Register

- Support the provision of hardware to the organisation's colleagues, to ensure they can effectively undertake their role

- Support the installation of software, providing, where applicable, instructions for users on using that software

- Where applicable, develop manuals, tutorials, and processes and procedures to guide and support the organisation's colleagues using a newly developed software package

- Troubleshoot IT issues with staff members and external teams

- Oversee all iFix submissions pertaining to the organisation's IT related issues

- Provide a record of any support (iFix) calls and the end-to- end approach to issue resolution

- Arrange, where applicable, for the repairing of hardware

- Create and maintain an adequate supply of IT-related stock, and any other equipment necessary for the functioning of their systems

- Act as a point of contact with internal and external stakeholders, on the performance, management and disposal of the organisation's hardware and software

- Be responsible for ensuring all aspects of the organisation's hardware and software conforms with the organisation's and external bodies respective policies on IT

Essential Skills:

- Analysis and Use of Evidence

- Communications and Engagement

- Improving Performance

- Self-Awareness

- Demonstrable experience of supplying first- and second- line support in the workplace

- High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings

- The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues

- Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment

- Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines

- Good interpersonal skills and ability to work with a wide range of internal and external stakeholders

- A high degree of personal resilience and the ability to deal with what can be a distressing subject matter

- IT Literate, with strong knowledge in MS 365, including Microsoft Word, Excel and Outlook

- Meticulous attention to detail

If you would like to hear more about this opportunity please get in touch.

Reference: 2740532547

https://jobs.careeraddict.com/post/89467484

This Job Vacancy has Expired!

Venesky-Brown

IT Support Officer - Outside IR35

Venesky-Brown

Posted on Mar 27, 2024 by Venesky-Brown

Edinburgh, Midlothian, United Kingdom
IT
14 Apr 2024
£156 - £156 Daily
Contract/Project
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Officer for an initial 23 month contract with potential to extend on a rate of £155.97/day Outside IR35. This role will be primarily office-based, with a flexible option to have working from home days (up to a maximum of two per week).

Responsibilities:

- Be responsible for setting up requisite IT accounts for new organisation colleagues

- On behalf of the Assistant Head: IT Support, maintain the relevant sections of organisation's IT Asset Register

- Support the provision of hardware to the organisation's colleagues, to ensure they can effectively undertake their role

- Support the installation of software, providing, where applicable, instructions for users on using that software

- Where applicable, develop manuals, tutorials, and processes and procedures to guide and support the organisation's colleagues using a newly developed software package

- Troubleshoot IT issues with staff members and external teams

- Oversee all iFix submissions pertaining to the organisation's IT related issues

- Provide a record of any support (iFix) calls and the end-to- end approach to issue resolution

- Arrange, where applicable, for the repairing of hardware

- Create and maintain an adequate supply of IT-related stock, and any other equipment necessary for the functioning of their systems

- Act as a point of contact with internal and external stakeholders, on the performance, management and disposal of the organisation's hardware and software

- Be responsible for ensuring all aspects of the organisation's hardware and software conforms with the organisation's and external bodies respective policies on IT

Essential Skills:

- Analysis and Use of Evidence

- Communications and Engagement

- Improving Performance

- Self-Awareness

- Demonstrable experience of supplying first- and second- line support in the workplace

- High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings

- The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues

- Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment

- Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines

- Good interpersonal skills and ability to work with a wide range of internal and external stakeholders

- A high degree of personal resilience and the ability to deal with what can be a distressing subject matter

- IT Literate, with strong knowledge in MS 365, including Microsoft Word, Excel and Outlook

- Meticulous attention to detail

If you would like to hear more about this opportunity please get in touch.

Reference: 2740532547

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