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IT Specialist

Posted on Aug 8, 2019 by Renew Anchored Dentures

Englewood, CO 80112
IT
Immediate Start
Annual Salary
Full-Time

JOB DESCRIPTION

Renew Anchored Dentures offers a variety of different services to our dental clients. The IT specialist position has several roles to assist with these services.

Specialists will field phone calls from customers that are experiencing issues with our software and/or phone system. Technicians also work with new customers to answer question and assist in on-boarding.The majority of issues are resolved using a remote connection with the customer on the phone.

The position entails monitoring and maintaining servers, workstations, printers, network equipment and security systems within the Renew Anchored Dentures corporate office. Technicians also assist all employees with technical issues such as software installation, hardware replacement, printing/scanning/faxing issues and general computer questions.

RESPONSIBILITIES AND DUTIES

Basic knowledge / willingness to learn in the following areas:

  • Microsoft Windows 7,10
  • Microsoft Windows Server 2012,2016
  • Active Directory
  • Microsoft Office 365
  • Network hardware and configuration
  • Wireless network configuration
  • Network printing and configuration
  • VOIP Phone systems
  • Basic computer hardware knowledge (replacement of hard drives, RAM)
  • Remote Desktop Connections including RDP and TeamViewer
  • The ability to communicate effectively with users with a range of technical knowledge.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Creating user guides for common issues and keeping our internal Wiki up to date.
  • Using a ticketing system to track issues.

Reference: 742902887

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