Field Service Supervisor, EPG
Posted on Aug 8, 2019 by Alban CAT
Field Service Supervisor, EPG
Job ID: 2
Type: Regular Full-Time
# of Openings: 1
Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for an Field Service Supervisor, EPG for our Elkridge branch.
The Field Service Supervisor-EPG directs and supervises activities of field operations and repairs, including coordinating and monitoring work schedule, managing service logistics, reviewing quotes, and troubleshooting as required. Travels from site to site and provides guidance and support for the Technician as needed. Coordinate and develop Field Service Technician work schedules. Communicate repair plans to Technicians to align with customer quotes. Monitor productivity and repair quality. Address issues impacting completion of repair plan in time quoted to customers. Assist technicians in troubleshooting when requested or required. Ensure all technicians follow safe work practices without exception. Conduct monthly safety meetings. Assist Service Advisors and Product Support Sales Representatives in estimating repairs. Review quotes for accuracy. Provide updates on repair status and plan/schedule changes as needed. Manage service logistics, including use of materials, equipment, and employees. Ensure needed tools are available to Technicians. Approve customer estimates and invoices. Oversee work order closing process. Open, review work orders for accuracy and completeness, and the appropriateness of parts and labor and close work orders to invoice as needed. Maintain good customer relations through communication and continual contact. Address customer concerns and disputes and resolve in timely manner. As needed, visit sites to provide guidance and support to Technicians. Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided. Effectively communicate with Service Manager on status of work in assigned area. Perform various other duties as assigned.
Minimum of five years in service operations or related field. Minimum of two years supervisory experience. Must have technical and working knowledge in the operation and repair of Generators, UPS and ATS. College degree in Business Management or related field preferred. Must have excellent oral, customer relations, problem solving, analytical, and written communication skills. Must have the ability to manage and delegate work. Must be proficient with Microsoft Office Products. Must have valid driver's license and a cleaning driving record.
Medical, Dental, Vision and 401(k)
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.