Client Facing Senior Project Manager - Software Implementation
Posted on Aug 7, 2019 by CV-Library
The client's HQ is in Buckinghamshire and the role will require some travel to client sites across the UK, some office based days and the flexibility to work from home.
Our client delivers cloud-based software products that help transform the commercial performance across the front line of their major construction client's businesses. The product suite helps organisations create greater visibility to plan, build and maintain their core assets.
This role will work within a business unit delivering a specific set of products to clients based across the UK. You will report to the Head of Business Unit for the specific software implantation and be responsible to the COO who operates across the whole business function.
As an experienced project manager you will be responsible for the planning and execution of customers' implementation projects and for their successful delivery. You'll be a pro-active project manager who is able to provide commercial success for our projects that ensures profitability as well as adding real value and retaining our customer portfolio.
You'll be responsible for defining, planning, monitoring, controlling and delivering assigned customer projects for the business unit, ensuring that project success criteria is achieved and the customer has a positive experience.
You'll ensure that a thorough and successful handover of new projects from sales so that all project success criteria and expectations are noted, risks and issues flagged, and project specific requirements captured.
You'll be responsible for identifying project success criteria and managing progress against the agreed criteria
You'll be responsible for managing process compliance, project scope, project controls, project risk, project governance, documentation and change control on all assigned projects
You'll have day to day financial accountability for the projects
You'll be responsible for managing and responding to any customer issues arising from projects, to ensure that all problems are resolved
You'll be responsible for project monitoring and reporting to the business to ensure understanding and awareness of project progress
You'll have a professional but friendly communication style and ensure that accurate and well communicated responses are provided to all queries
You'll be responsible for timely and accurate forecasting and reporting of projects
You'll build positive relationships with customers, aiming to build confidence and delight them and encourage customer retention and referrals
You'll manage and liaise with all stakeholders and teams involved in the project to ensure project success.
You'll be responsible for carrying out project reviews to evaluate customer success and identify areas for improvement
You'll ensure that company values are reflected in your own work and behaviour
This role includes travel to customers sites throughout the UK.
This is a multi-stage interview process - 2 x interviews and a psychometric assessment