SaaS Azure Platform Manager

Request Technology - Craig Johnson

Posted on Mar 26, 2024 by Request Technology - Craig Johnson
Chicago, IL, 60601
IT
Immediate Start
$155k - $180k Annual
Full-Time

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Global Firm is currently seeking a SaaS Azure Platform Manager, preferably with DocuSign experience. Candidate have strong experience in managing the SaaS Application life cycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, and/or JIRA.

Responsibilities:

  • Provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services.
  • Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations.
  • Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process.
  • Continually develops the processes and policies for provisioning & de-provisioning.
  • Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms.
  • Promotes optimal useability of SaaS Applications capabilities.
  • Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations.
  • Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people.
  • Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve.
  • Works closely with the Security team, prioritizing safety of the firm's systems and content.
  • Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
  • Provides level three support for functional requests relating to SaaS Platform services.
  • Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way.
  • A coach and mentor to other team members, providing training if required.
  • Fosters trust and builds relationships with the other Information Technology teams.
  • Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes.
  • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues.
  • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.
  • Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made.
  • Attends and contributes to team meetings.
  • Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time.
  • Performs other duties as assigned or required to meet Firm goals and objectives.
  • Bachelor's degree in Computer Science or a related field.
  • 1+ years of M365 Platform experience & Azure Cloud Platform
  • 5+ Prior experience in SaaS Platform Support
  • In depth knowledge of SSO, Authentication & DocuSign Product
  • Python & PowerShell Scripting Preferred

Reference: 2740306128

https://jobs.careeraddict.com/post/89443725

This Job Vacancy has Expired!

Request Technology - Craig Johnson

SaaS Azure Platform Manager

Request Technology - Craig Johnson

Posted on Mar 26, 2024 by Request Technology - Craig Johnson

Chicago, IL, 60601
IT
Immediate Start
$155k - $180k Annual
Full-Time

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Global Firm is currently seeking a SaaS Azure Platform Manager, preferably with DocuSign experience. Candidate have strong experience in managing the SaaS Application life cycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, and/or JIRA.

Responsibilities:

  • Provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services.
  • Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations.
  • Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process.
  • Continually develops the processes and policies for provisioning & de-provisioning.
  • Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms.
  • Promotes optimal useability of SaaS Applications capabilities.
  • Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations.
  • Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people.
  • Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve.
  • Works closely with the Security team, prioritizing safety of the firm's systems and content.
  • Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
  • Provides level three support for functional requests relating to SaaS Platform services.
  • Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way.
  • A coach and mentor to other team members, providing training if required.
  • Fosters trust and builds relationships with the other Information Technology teams.
  • Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes.
  • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues.
  • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.
  • Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made.
  • Attends and contributes to team meetings.
  • Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time.
  • Performs other duties as assigned or required to meet Firm goals and objectives.
  • Bachelor's degree in Computer Science or a related field.
  • 1+ years of M365 Platform experience & Azure Cloud Platform
  • 5+ Prior experience in SaaS Platform Support
  • In depth knowledge of SSO, Authentication & DocuSign Product
  • Python & PowerShell Scripting Preferred

Reference: 2740306128

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