Application Support Analyst
Posted on Aug 7, 2019 by CV-Library
You are going to be the time of person who loves software support, problem solving and troubleshooting, providing the very best service for your clients and building relationships with them, and you also love the latest web technology.
This is a 1st Line Support role. You will be the voice of the company when their clients need help and assistance, and will provide support to them by telephone, email and remote connection as well as through their social media channels, resolving problems by yourself if you can, otherwise escalating them to the next level. You will triage and resolve client problems, log tickets, document support requests, and meet SLA's.
The company provides accounting and eCommerce cloud software for wholesalers and retailers which is highly intuitive. The software is web based and can also be used on tablets and phones and includes several modules such as invoicing, bar coding, labelling, inventory management, warehouse management, supply chain, stock control, shipping, tracking, finance & accounts, merchandising, CRM, and Point-of-Sale.
They are looking for a bright Application Support Consultant who really wants to learn the product inside and out, can work in a fast-paced support team, is a great problem solver, a great communicator and has a passion for technology. You will have experience supporting application software such as accounts, finance, ERP, retail software, eCommerce, warehousing, payroll & HR, construction software, real estate or property management software, legal software or something similar.
Any additional knowledge of accounting or bookkeeping, knowledge of eCommerce (online marketplaces & shopping carts) or previous experience supporting Web / Cloud / SaaS software will all be very useful.
This is a busy, fun, friendly and relaxed environment. People really enjoy working in this team and for the management and no one stands on ceremony here.
To find out more please contact Jake King or Carolyn MacLurg at Ambis Resourcing as soon as possible
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