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Casino Host

Posted on Aug 3, 2019 by Treasure Island Resort & Casino

Hastings, MN 55033
Sales
Immediate Start
Annual Salary
Full-Time


SUMMARY: To identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand operations and functionality of the various player tracking systems
Input, update and maintain accurate player information into player tracking database
Provide guests information on the Island Passport club membership program and various casino amenities such as gaming, entertainment and promotional events
Utilize the player tracking system for redemption of cash, prizes and comps within department guidelines and regulations
Assist guests and answer their questions or respond to concerns via phone, email or in person
Assist guest with reservations for hotel stays and other player events
Assist with compiling mailing list and mailing out invitations
Participate and assist in marketing programs on and/or off property designed to recruit, reward and retain premium players

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
1-year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host

Skills
Required:
Strong computer skills including working with spreadsheets

Abilities
Required:
Ability to work fast and efficiently
Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
Ability to follow established dress code policies and practice good personal hygiene
Ability to independently complete multiple tasks in a professional manner
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

Reference: 741399273

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