Customer Loyalty Advisor
Posted on Aug 2, 2019 by Worldpay Global
Worldpay's Customer Loyalty team is one of the most dynamic and fast growing units in the business. Around half of the transactions in the UK happen because of us - that's as much as all of our competitors put together! Customer experience and customer satisfaction is at the heart of everything we do and it is the job of Customer Loyalty to ensure we keep our customers and maintain our dominance.
How will you add value on a day-to-day basis?
You will be responsible for taking calls from our existing customers who are looking either to reduce or to discontinue their current service. Worldpay values each and every customer. As a Customer Advisor in Customer Loyalty department, you will listen to the customer issue or concern and take responsibility for finding a solution that benefits both the customer and the business. Throughout the process you will strive to ensure the customer experience is positive, personable and professional.
What will make you the ideal candidate?
As part of the Worldpay team we would expect you to have genuine enthusiasm for delivering excellent customer service. In a telephony based role you will have had previous success working in a contact centre environment or similar, with sales experience preferred but not essential. You will be comfortable working in a fast paced and targeted environment and have excellent verbal and written communication skills, with confidence in your ability to influence and build relationships. It is important to have commercial business awareness in order to maximise the service you offer.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.